Neighbourhood Manager - ASB Specialist

Vacancy: Neighbourhood Manager (ASB Specialist)

Contract: x1 Permanent / x1 Fixed Term Contract - 31/03/2027

Closing date: Wednesday 15 July

Shortlisting: Thursday 16 July

Proposed Interview date: Thursday 23 July

Salary: £38,788.77

About the vacancy:

This is an exciting opportunity for experienced housing professionals to specialise in managing complex anti-social behaviour, breach of contract and compliance-related cases. Working closely with residents, colleagues, solicitors and partner agencies, you will take the lead on legal interventions where required, including preparing court documentation, attending hearings and representing Hedyn in legal proceedings. The role is focused on achieving positive outcomes for customers and communities while ensuring a fair and proportionate approach to enforcement.

We're looking for individuals with strong tenancy and neighbourhood management experience, excellent communication skills, and a sound understanding of housing and ASB legislation. This is a fantastic opportunity to develop your expertise within a specialist role while making a real difference to our customers and communities.

Please note: Both opportunities are being advertised internally and externally. Colleagues interested in the fixed-term contract opportunity should discuss their application with their current line manager before applying to ensure it is operationally feasible for them to be released into the role until 31 March 2027.

*A full UK driving licence and access to a vehicle is essential to this role

** When completing your supporting statement, please indicate whether you are applying for the permanent position, the fixed-term contract opportunity, or if you would be happy to be considered for either role.

Specifically, in the role you will:

• To manage a caseload of high level Anti-social behaviour, breach of contract, compliance failed access cases, and monitor these cases for breaches of court orders and respond accordingly.
• To be the lead for cases requiring formal legal action, with key colleagues continuing to support witnesses as the main point of contact.
• Prepare & submit court documentation for legal actions, such as injunction and possession applications. Where necessary checking all legal documentation and witness statements produced by colleagues is accurate.
• To attend Court as the lead advocate on behalf of Hedyn, for hearings related to legal matters, and be responsible for decisions at legal hearings.
• To be the lead on liaising with solicitors and barristers on complex cases and to be the main point of contact in such cases.
• To consider cost implications when working with solicitors and where possible asking the court to make an order for reasonable costs in a case to be repaid by the Defendant.
• Support colleagues who need to attend court as witnesses and service legal papers on Defendants.
• Ensure accurate recording of all cases using existing systems to monitor progress, case developments and performance.
• To attend Section 115 case meetings as necessary, in relation to cases requiring or going through the legal process.
• To liaise with relevant internal and external partners and agencies to ensure co-ordinated responses to individual cases of Anti-social behaviour, information gathering and sharing and the development of joint projects or strategies.
• Produce templates for legal actions, such as Notices, injunctions, court bundles for various scenarios to assist colleagues and others in legal applications. To ensure these are easily accessible for colleagues in housing management.
• Support with training and use of the CRM ASB module.
• To undertake reflective learning after each case to ensure continuous improvement to our approach to dealing with Anti-social behaviour and contract breaches. To work with relevant team(s) to prompt any procedural changes that are needed and share any findings.
• Supporting colleagues in formal warning interviews, outlining possible next steps if legal action is required.
• Where low level interventions have failed, and formal legal action is required, supporting colleagues to prepare schedules / witness statements.
• Support compliance with regards to legal actions for failed access and breach of contract.
• Supporting colleagues in cases of illegal occupation where legal action is required to regain possession.
• Other duties
• To assist colleagues in collecting and viewing CCTV footage as necessary.
• To ensure ASB and relevant contract breach letter templates are kept up to date and amended as necessary.
• To assist in general day to day housing management activities as necessary, including but not limited to letting activities, consent requests, contract changes, partnership working, supporting witnesses.
• To assist and take part in projects within Hedyn as necessary.
• Keep up to date with relevant legislation and inform managers of any potential risks to the business of up-and-coming changes.
• Support the MARAC (Multi agency Risk Assessment Meetings) to ensure best outcomes are reached in partnership for serious domestic abuse cases in Newport.
• You will ensure safeguarding concerns are acted upon immediately and in compliance with the safeguarding policy and procedure

(Please refer to the attached recruitment pack for more information.)

For further information about the role, please contact

Application Process:

We require an application form to be completed for every role.

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We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.

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Your Hedyn, our comprehensive benefits package:

We believe Hedyn is a great place to work and it's important to us that our people feel the same way.

As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.

We are still at the beginning of our journey. Join us to help shape it.

Enhanced Pension Scheme:
We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you.

Enhanced Annual Leave:
You'll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years' service.

SMART Working (dependent on role):
You're trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities.

At Hedyn, we believe that 'work is something you do rather than somewhere you go.'

Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.

Flexible Benefits
We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles.

We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.

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